Payment

Raw Dezign is based in the United Kingdom

All prices are in GBP

We process all our online transactions securely through PayPal. You can make a purchase either with a Credit/Debit card or through your PayPal account if you have one. Credit/Debit card payments can be made securely via PayPal without having a PayPal account. For payments to be made for commissioned pieces, Raw Dezign will send an invoice to the provided email address.


Production Time:

All our products are made to order and our production times do vary depending on the amount of orders received in any given period. We aim to complete and dispatch orders within 3-4 weeks, but during busier periods production times can be longer.

Note: If delivery is needed before a specific date, please contact us before placing an order, so we can confirm it is possible to produce and deliver the order to you in time to avoid any disappointment.


Delivery:

Delivery time within the UK: 3 working days

European countries: 3-5 working days

US and Canada: 5-7 working days

Australia, Asia, Russia and rest of world: 7-14 working days

For high value, large/heavy items and multiple orders, shipment is usually via UPS with a delivery time of 2-4 days depending on location.

Orders returned to us undelivered will be re-shipped after payment for re-delivery is received.

Customers ordering from outside of the UK are responsible for any import duties, fees, or taxes incurred upon receipt.


Damaged items

Due to our products being individually made to order to each customers chosen specifications, we only offer a replacement for damaged or faulty items.

If your item is severely damaged upon receipt, please send us photographs of the damage and we will ship a new order to you. If the damage is minor, we may request that you send the original item back to us and we will ship a replacement within 1-3 weeks. OR, if possible, we can instruct you on how to repair the item to avoid unnecessary shipping.

If you are unsure about purchasing any of our products, we will be happy to provide further information, additional photos or advice to help you make a more informed decision


Security & Privacy

Raw Dezign does not receive and does not collect credit card information. All payments are made securely through the PayPal service.


If you have any questions please feel free to contact us.